Honest Drain & Sewer LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and how customers can contact us about their information.
This Privacy Policy applies to information collected through our website, phone calls, text messages, emails, online forms, scheduling tools, payment systems, review platforms, advertising platforms, and in-person service visits.
1. Information We Collect
We may collect the following types of information when you contact us, request service, approve an estimate, receive service, make payment, or interact with our website:
| Category | Examples |
|---|---|
| Contact information | Name, address, phone number, email address, service address, billing address. |
| Service and property information | Drain/sewer issue, photos, videos, sewer camera footage, access details, property notes, service history, estimate and invoice details. |
| Communications | Calls, voicemails, text messages, emails, website form submissions, chat or AI phone assistant intake details, and customer service notes. |
| Payment and billing information | Invoice history, payment status, partial payment details, and limited transaction details. Full card data is typically handled by third-party payment processors. |
| Website and device information | IP address, browser type, device type, pages viewed, referring websites, form activity, approximate location, cookies, and analytics information. |
| Marketing and review information | How you found us, ad/source tracking, review requests, public reviews, and interactions with platforms such as Google Business Profile, social media, or advertising tools. |
2. How We Collect Information
We collect information directly from customers and through service-related tools, including:
- Website contact forms and online booking requests
- Phone calls, voicemail, text messages, and emails
- Customer intake forms and scheduling software
- Estimates, invoices, payment tools, and accounting software
- On-site service visits, photos, videos, and sewer camera inspections
- Website analytics, cookies, advertising pixels, call tracking, and similar tools
- Google Business Profile, review platforms, social media pages, and referral sources
3. How We Use Information
We use collected information to operate our business and provide drain and sewer services, including to:
- Respond to service requests and customer questions
- Schedule appointments and dispatch service
- Prepare estimates, work orders, invoices, and receipts
- Perform drain cleaning, sewer cleaning, inspections, hydro jetting, and related services
- Document site conditions, completed work, customer authorization, safety issues, and service results
- Process payments and manage billing
- Send appointment reminders, updates, review requests, and follow-up messages
- Improve our website, advertising, operations, and customer experience
- Protect our business, customers, technicians, equipment, and legal rights
- Comply with applicable laws, insurance requirements, accounting obligations, and dispute resolution needs
4. How We Share Information
We do not sell customer personal information for money. We may share information when reasonably necessary to operate our business, provide service, process payments, market our services, or comply with law. This may include sharing information with:
- Scheduling, customer management, and field service software providers
- Payment processors and financial institutions
- Accounting, bookkeeping, tax, and business software providers
- Phone, texting, call tracking, voicemail, and AI call assistant providers
- Website hosting, analytics, advertising, and marketing platforms
- Subcontractors, restoration companies, licensed trades, or specialists when needed for a customer-authorized job
- Insurance providers, attorneys, collection providers, or advisors when needed to protect our rights or resolve a dispute
- Government agencies, courts, or regulators when required by law
We require service providers to use customer information only as needed to provide their services to us, subject to their own privacy and security practices.
5. Payment Information
Payments may be processed by third-party payment processors. We generally do not store full credit card numbers or full bank account numbers on our own systems.
Payment processors may collect, process, and store payment information according to their own terms and privacy policies.
6. Calls, Text Messages, and Email Communications
When you call, text, email, or submit a form to Honest Drain & Sewer, we may use your contact information to respond, schedule service, send reminders, provide estimates, request reviews, and follow up about your job.
Calls may be recorded or documented for quality, training, customer service, scheduling, dispute resolution, and recordkeeping purposes where permitted by law.
You may opt out of promotional text messages or emails by following the instructions in the message or contacting us directly. Transactional messages related to scheduling, service, billing, or safety may still be sent when needed.
7. Photos, Videos, and Sewer Camera Footage
We may take photos, videos, and sewer camera footage to document site conditions, blockages, pipe defects, access points, estimates, completed work, safety issues, customer authorization, and dispute resolution needs.
We will not intentionally publish personally identifying customer information without permission. When photos or footage are used for training, marketing, or educational purposes, we aim to avoid showing personal details such as addresses, faces, license plates, or private belongings unless permission is given.
8. Cookies, Analytics, Ads, and Call Tracking
Our website may use cookies, analytics tools, call tracking, advertising pixels, and similar technologies to understand website traffic, measure advertising performance, improve our website, and determine how customers found us.
These tools may collect information such as IP address, device type, browser type, pages visited, links clicked, referring source, approximate location, and call source attribution.
You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
9. Online Reviews and Social Media
If you post a public review or interact with us on Google, social media, or another public platform, that information may be visible to the public and controlled by the platform where it was posted.
We may respond to reviews and customer comments, but we aim to avoid publicly sharing private service details unless necessary and appropriate.
10. Data Retention
We keep customer information for as long as reasonably necessary to provide service, manage records, support warranties, maintain accounting and tax records, resolve disputes, comply with law, and protect our business.
Retention periods may vary depending on the type of information, the job, warranty needs, legal requirements, insurance needs, and business recordkeeping requirements.
11. Data Security
We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We limit access to customer information to people and service providers who need it for business purposes.
12. Customer Privacy Requests
Depending on where you live and which laws apply, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. You may also be able to opt out of certain marketing communications or certain types of data processing.
To make a privacy request, contact us at [email protected] or (401) 593-5553. We may need to verify your identity before responding to certain requests.
If a request is excessive, repetitive, legally restricted, impossible to verify, or conflicts with legal, accounting, insurance, safety, fraud prevention, or dispute resolution obligations, we may deny the request in whole or in part as permitted by law.
13. Rhode Island Customers
Honest Drain & Sewer LLC is based in Rhode Island and provides services to Rhode Island customers. Rhode Island privacy law may require certain commercial websites or businesses to identify categories of personal data collected, disclose certain sale or targeted advertising practices where applicable, and provide a contact method for privacy requests.
We do not knowingly sell customer personal information for money. If our practices change, we will update this Privacy Policy.
14. Children's Privacy
Our services are intended for adults, property owners, tenants, landlords, property managers, and authorized customers. We do not knowingly collect personal information from children under 13 through our website.
15. Third-Party Websites and Platforms
Our website or communications may link to third-party websites or platforms, such as payment processors, scheduling tools, Google Business Profile, social media pages, or review platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Customers should review those privacy policies separately.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Your continued use of our website or services after updates are posted means you accept the updated Privacy Policy to the extent permitted by law.
17. Contact Us
Questions or requests about this Privacy Policy may be directed to:
Honest Drain & Sewer LLC Phone: (401) 593-5553 Email: [email protected] Website: https://honestdrainandsewer.com